ISG Service cut telecom costs 33% across 37 locations.
A multi-site services company handed its telecom to Vigilis and got complete control back, with a third of the spend gone and the whole engagement paid back inside 60 days.
Where ISG Service, Inc. started.
ISG Service runs 37 locations, each with its own mix of voice, internet, and wireless. Bills arrived from multiple carriers on different cycles, in different formats, with no single view of what the company actually paid or why.
Their IT team did not have the hours to audit every invoice line, chase billing errors through carrier portals, or renegotiate contracts across dozens of accounts. Overcharges and off-contract rates went unnoticed, and telecom spend kept drifting up.
What Vigilis did.
What changed.
ISG now has one clear view of every telecom line and contract, with Vigilis continuing to work the portals so the savings hold.
Vigilis gave us complete control of our telecom. Their team did the work inside our carrier portals, cut our costs by a third across 37 locations, and paid for itself inside the first 60 days.