MACD in telecom, worked in your portals.
Moves, adds, changes, and disconnects are where telecom spend leaks and IT hours disappear. Vigilis puts real people inside your carrier portals to handle the full lifecycle, from order to disconnect, so your team never sits on hold again.
We live inside the carrier portals so you do not have to.
We are logged into your carriers, doing the work.
With scoped access and customer approval, Vigilis can work carrier orders in the relevant provider portals and track each action through completion.
- Real people working your carrier portals
- Scoped access, every action logged
- You approve, we execute
Every order tracked, every disconnect confirmed.
From turning up a new site to shutting off a closed one, we handle the whole order and tell you the moment it is done, right where your team already works.
- Status updates in Slack, Teams, and ServiceNow
- Disconnects confirmed off the next bill
- No active-after-disconnect leakage
The white-glove layer TEM tools do not have.
Not a dashboard that tells you what to do. Our team logs into your carrier portals and does the moves, adds, changes, and disconnects for you.
We handle the full life of every line, from turning up a new site to shutting off service the day a location closes.
When a service is cut, we confirm it left the bill. No more paying for circuits and lines that were supposedly turned off.
Your team stops sitting on hold with carriers and chasing order numbers. We own the work orders end to end.
Pair the workflow with the operator.
MACD stands for Moves, Adds, Changes, and Disconnects, the day-to-day work of keeping telecom accurate. Vigilis combines the system of record with an operating team that can work approved actions in the carrier portal.