A managed TEM function

Solutions · Outsourced TEM

Outsourced telecom expense management, run for you.

Telecom expense management run as a managed service. Vigilis reviews invoices, maintains inventory, tracks contracts, works disputes, and completes approved carrier changes while your team keeps priorities and approval authority.

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One queue

across invoices, contracts, and changes

Your approval

before carrier work is submitted

Full lifecycle

from finding through resolution

What you get

A managed service that does the work.

We run the whole function Managed

Invoice audit, contract tracking, sourcing, and every move, add, change, and disconnect. You get the outcome of a full TEM team without hiring one.

One queue across your providers Carrier workflow

Requests, disputes, approvals, and follow-up stay in one workflow even when the work crosses several carrier portals.

No separate tool to administer Low lift

Your team can use the Vigilis dashboard for visibility without operating a second TEM system or maintaining the daily carrier queue.

We work the disputes to credit Recovery

Overcharges do not just get flagged. Our team files the dispute inside the carrier portal and works it until the credit lands on your account.

Choose the model

In-house, software-only, or managed.

Every TEM program needs accurate records and accountable workflows. The difference is who operates them. Choose based on internal capacity, carrier complexity, and the amount of execution your team wants to retain.

Model	Best fit	Operational owner
In-house	A dedicated telecom team with established tools and carrier processes	Your internal analysts and service owners
Software-only	A team that wants better records and workflow but will perform the work	Your team, using the Vigilis platform
Managed TEM	A team that wants one provider to run recurring review and carrier operations	Vigilis, within your approval rules
Hybrid	A team retaining selected vendors, regions, or strategic work	Shared by an explicit responsibility map

Engagement

Scope and price stay visible.

Vigilis plans are based on monthly telecom spend rather than the number of invoices or findings. The agreed plan defines the operating coverage, named owners, approval rules, response expectations, and reporting cadence.

Onboarding

Connect invoice sources, establish the service baseline, identify approvers, and agree on the initial work queue.

Steady state

Review new bills, reconcile inventory, manage exceptions, track contract events, and report completed work.

Governance

Your team sets priorities and approval thresholds. Vigilis records who approved each submitted change.

What it replaces

A full TEM function, without building it in-house.

Running telecom expense management in-house requires ownership for invoice review, inventory, contracts, approvals, disputes, and carrier follow-up. Outsourced TEM places those workflows with one managed team while your organization keeps control of priorities and approvals.

You keep the strategy

You decide the priorities and approve the changes. We handle the execution end to end.

We do the work

Audits, disputes, sourcing, and carrier moves are all run by our team inside your carrier portals.

You see the results

Recovered dollars, avoided renewals, and a clean inventory, reported back in plain numbers.

Pricing

Outsourced TEM is white-glove service, priced up front.

From $99/mo

The managed TEM function is run by the Vigilis team as part of your plan. Larger estates are scoped separately, always priced up front.

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Common questions

Outsourced TEM questions.

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What is outsourced TEM?

Outsourced telecom expense management is a fully managed service where an outside team runs your entire TEM function: auditing invoices, tracking contracts, sourcing new services, and working carrier changes. You get the outcome without hiring analysts or running software yourself.

How do we compare managed TEM with an in-house program?

Compare the work, not just the software license. An in-house program needs owners for invoice review, inventory, contract dates, carrier requests, disputes, approvals, and reporting. Managed TEM assigns those recurring workflows to the provider while your team keeps strategy and approval authority.

Do we need internal staff or software?

You still need an accountable owner and approvers, but you do not need to staff every operational workflow or administer a separate TEM tool. Your team can use Vigilis for visibility while the managed team runs the agreed queue.

Can we keep some TEM work in-house?

Yes. A hybrid model can divide work by vendor, region, business unit, or workflow. The same records and approvals stay in Vigilis so responsibilities are explicit.